1. Health & Vaccinations

I confirm that my dog:

• Is fully vaccinated and up to date with annual boosters

• Has received appropriate flea, tick, and worming treatment

• Is in good health and free from contagious illness

 

Dogs must not attend boarding if showing signs of illness including (but not limited to):

• vomiting

• diarrhoea

• coughing

• contagious conditions

• unexplained lethargy

 

Cosy Canine Club reserves the right to refuse entry to any dog showing signs of illness in order to protect the wellbeing of all dogs within the home environment.

 

2. Behaviour & Temperament

Cosy Canine Club provides small-group, home-based boarding and that all dogs must be sociable and able to mix safely with other dogs.

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I confirm that my dog:

• Has no history of aggression towards dogs or people Is comfortable in a home environment

• Can be safely handled on walks and within the home

• Any behavioural concerns must be disclosed prior to booking.

• Cosy Canine Club reserves the right to decline or end a stay if a dog displays behaviour that may compromise the safety or wellbeing of other dogs, people, or the household environment.

 

3. Meet & Greet / Trial Stays

All new boarding clients must attend a meet and greet prior to booking.

 

Trial sessions or overnight stays are also  required before confirming longer bookings. Trial sessions and overnight stays are paid at the standard rate on top of the main booking.

 

All bookings remain subject to suitability and group dynamics.

 

4. Booking & Deposit Policy

To secure your booking:

• A 30% non-refundable deposit is required at the time of confirmation, which is after any trial sessions have taken place and stay is confirmed.

• Bookings are not secured until the deposit has been received

 

The remaining balance is due:

• 5 days prior to the agreed drop off day

 

If the balance is not received by the due date, the booking may be released.

 

5. Cancellation Policy

As a small-capacity home boarding service, cancellations can be difficult to refill at short notice.

 

For this reason:

The 30% deposit is non-refundable

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Cancellations made within 7 days of the stay may be charged in full

 

Early returns or shortened stays remain chargeable in full, as the space has been reserved exclusively for your dog In exceptional circumstances, refunds or transfers may be considered at the discretion of Cosy Canine Club.

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Day care cancellations:

Regular weekly day care spaces are reserved exclusively for your dog and charged monthly in advance. A minimum of 4 weeks’ notice is required should you wish to cancel your regular space. Short notice cancellations will not be refunded.

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Occasional day care bookings are subject to availability and charged separately.

• Cancellations made with more than 24 hours’ notice may be transferred to a future booking at the discretion of Cosy Canine Club.

• Cancellations made with less than 24 hours’ notice may be charged in full.

• Customer who regularly cancel spaces will be required to pay in advance to guarantee the space and it will be non refundable.

 

6. Emergency Veterinary Care

In the event of illness or injury, every reasonable effort will be made to contact the owner or emergency contact.

 

If veterinary treatment is required and contact cannot be made, I authorise Cosy Canine Club to seek veterinary care for my dog.

 

Any veterinary fees incurred remain the responsibility of the owner.

 

7. Walks, Outdoor Activities & Social Interaction

I understand that dogs staying at Cosy Canine Club may participate in:

• walks

• garden play

• enrichment activities

• supervised social interaction with other suitable dogs

 

Every reasonable care will be taken to ensure safety and wellbeing at all times.

 

8. Food, Bedding & Personal Belongings

Owners are encouraged to provide:

• sufficient food for the duration of the stay

• any required medication

• favourite bedding or comfort items where appropriate

• Crates if this is what the dog is used to

 

Cosy Canine Club cannot accept responsibility for loss or damage to personal belongings.

 

9. Photographs & Social Media

If you don‘t give permission for photographs/videos of your dog to be used on Cosy Canine Club’s website and social media pages, state this in an email to: cosycanineclub@gmail.com

 

Otherwse it will be assumed permission is granted.

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Photographs, videos and updates will be sent to owners during the stay.

 

10. Cancellations by Cosy Canine Club

While every effort will be made to honour confirmed bookings, there may occasionally be circumstances outside of my control which require bookings to be cancelled or amended, including illness, family emergency, or unforeseen circumstances.

 

In these situations:

• as much notice as possible will be provided,

• and any affected payments will be refunded or credited accordingly.

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Cosy Canine Club cannot accept responsibility for any additional costs or alternative arrangements required following cancellation.

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11. Service fees

Prices will be reviewed regularly.

 

• Any agreed bookings will not change after a review.

• Future bookings may be more.

• Prices will be confirmed when dates and times are agreed. Any later change in drop off or pick up dates/times may incur an extra charge.